Customer Service Specialist
الوصف الوظيفي
Job ResponsibilitiesCustomer reception1. Assisting the Egyptian investment promotion supervisor to receive Egyptian customers, including the Egyptian colleague that the Chinese customers bring with; introducing to them the cooperation zone in English and Arabic; leading the customers to visit the infrastructure and buildings of the zone and to check the inner structure of offices and apartments, to promote investment; 2. Assisting the Egyptian investment promotion supervisor to accompany important visiting customers; attending important meetings in the conference room together with the customer and keeping records; completing reception records, and being ready for the investment promotion supervisor and other leader to check at any time;3. Being able to introduce the scaled model of the zone to the important customers; being equipped with comprehensive promotion ability with promotional material such as PPT.4. Being quipped with the ability of visiting enterprises on your own; being able to deliver the instruction from Egypt-TEDA responsible officer to the respective enterprise and urging them in a timely manner to obtain replies;5. Being able to distinguish between different customers; keeping detailed written records and report of the visit of major important customers;6. Being able to handle simple business independently while the Manager and the Supervisor of the Investment Promotion Planning Department are not available, such as guiding the customers to get their deposits, signing and simply changing contracts, preparing promotional material, etc.ii. Enterprise service1. Visiting enterprises within the zone regularly, including business owners of SMEs Industrial Park, Service Center Building and other land purchase; knowing their latest production conditions and management problems; if there are many, the problems should be reported to the Investment Promotion Supervisor for negotiation and resolution.2. Assisting the investment promotion supervisor to propose plans or thoughts about how to improve the enterprise management in the zone, to the department supervisor for consideration; bringing the enterprise-service spirit of Egypt-TEDA into each Egyptian and Chinese enterprise entering Suez Economic and Trade Cooperation Zone.
المهارات
i. Necessary professional knowledge to hold the post1. Related knowledge of attracting investmentknowledge of brand planningⅱ. Necessary key ability factors to hold the post1. Administrative management ability2. Planning and preparing capacity3. Strain capacity4. Information collecting abilityⅲ. Subsidiary skills required by this post1. Expression ability2. English language skills3. MS Office skills4. Ability to operate information systemPersonal Requirements: Work experience: preferred in Hotels field
